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Thank you for shopping with Portfo.shop. We hope you are delighted with your purchase. However, if you need to return an item, please review our Refund and Returns Policy below.

1. Eligibility for Returns

• Items Eligible for Return: Buckets, plates, and glasses purchased from Portfo.shop.
• Return Window: You have 30 days from the date of receipt to request a return or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition as received. Returns will not be accepted if the item has been used or damaged.

2. How to Request a Return

1. Contact Us: Email our customer support team at support@portfo.shop with your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.

3. Shipping Returns

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Return Address: Ship the item to the address provided by our customer support team.

4. Refund Process

• Processing Time: Once we receive and inspect your return, a refund will be processed within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

5. Exchanges

• Product Exchange: If you would like to exchange an item for a different size or color, please request a return and place a new order for the desired item.
• Stock Availability: Exchanges are subject to product availability.

6. Defective or Incorrect Items

• Defective Items: If you receive a defective item, please contact us immediately for a return or replacement at no additional cost.
• Incorrect Items: If you receive the wrong item, we will cover the return shipping and send you the correct product.

7. Contact Us

If you have any questions or need assistance with your return, please contact us at:

• Email: support@portfo.shop

Thank you for choosing Portfo.shop. We value your satisfaction and are here to assist with any issues you may encounter.

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